Numagoo Blog


How to Avoid Web Design Complaints

30th March 2016 Posted by numagoo

If your business doesn’t have an online presence in today’s technology orientated society, you will almost certainly lose out to your competitors. It is no longer sufficient to throw a template website together and hope that people will find it on the internet or purchase from it. Professional web design is becoming essential because consumers are now more discerning in the websites that they like to use.  Responsive websites that are easy to navigate, presenting their products in a way that makes them simple to find, together with photographs and accurate descriptions; with the addition of the latest web applications are more likely to make an online business successful.

Good and bad apples

As applies to any industry there are good and bad apples and over recent years with so many people jumping on the web design bandwagon, a search of “web design complaints” on any of the major search engines will produce some disturbing results.  There are many complaints from consumers that have paid in advance for web design services only to find that their chosen web designer is either not competent to carry out the work, has asked for money above and beyond the original quotation or simply has not produced the website at all.

To avoid ever having to make this type of complaint it is necessary to understand that the investment in a professionally designed website is one of the most important decisions you will make for your business and depending on your requirements the investment may not be insignificant.

Get a detailed quotation

Most businesses have a budget and it is important to ensure that your chosen web provider is aware and keeps within the confines of it.  Make sure that you get a full and detailed quotation of what the web design company is going to provide and insist on a meeting either in their offices or yours.  Visiting their offices will be more beneficial because you will be able to establish where they are located, how they work and meet the people who will be working on your project.  In this way you will be able to establish the credibility of the company.

In reality when you order a website you are forming a partnership between the web design company and your own business.  You will by necessity have to provide comprehensive information so that the website projects the image that you want to create for your business.  This means working closely with the personnel who are involved in your project.  Meeting them will establish whether or not you can comfortably work with them.

Ask for concepts

Most web design agencies offer all the relevant services that are required to build the perfect website but not all will deliver what they promise.  You can put them to the test by asking them to design your website without obligation to contract their services.  If they are confident that they can deliver what they say they will, they won’t have a problem letting you see what you are potentially buying.  Established and reputable web design agencies and providers have in house design and technical staff that are salaried.  Creative web designers can produce some stunning designs quite quickly given the correct information and to produce concepts for client approval without payment involves just their time.  Since the companies they work for pay their salaries anyway there is no reason why you should not ask them to effectively put in a little time to secure your business.

By following this advice, there should never be cause for web design complaints because having established that the web design agency is qualified to undertake your project, working closely with them to make sure that you achieve the desired result; you will have the perfect, fully functional website for your business.